For orders with Route Package Protection, please file the claim using this link - https://claims.route.com/ and the Route team will help resolve your issue.

For orders not protected by Route Package Protection: Refunds will only be accepted in the event of damage upon delivery. In that case you will have up to 2 days from the date of receipt to email us a photo and explanation of the damage, at which time we will decide whether the damage warrants a replacement of the product(s). This does not include damage from packages being left unattended in warm weather. We cannot offer returns for errors in order placement or product dislike.

If you are dissatisfied with your selected flavors, we encourage you to contact us at hello@madhuchocolate.com to help you select the best flavors for your taste.