General Questions

What is craft chocolate?

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Craft chocolate is a form of artisanal chocolate that's all about quality, flavor, and ethical practices. Unlike conventional chocolate, which is mass-produced and often sourced from bulk cacao using slave and/or child labor, bean-to-bar chocolate is made in smaller quantities with close attention to every step of the process, from bean selection to bar creation.

In the world of artisan chocolate, the journey begins with the ethical sourcing of cacao beans. These beans are often directly traded from small-scale farmers, ensuring they receive fair compensation for their premium cacao. This direct trade not only supports sustainable farming communities but also enables chocolate makers to handpick the best quality beans, which is crucial for crafting the finest chocolate.

Small batch chocolate production allows makers to meticulously control every aspect of the chocolate-making process. This includes roasting, grinding, and flavoring, all tailored to bring out the unique flavors and textures of each cacao variety. The result? A range of chocolates with complex, rich, and distinct taste profiles that are simply unmatched by regular commercial chocolate.

At Madhu Chocolate, we're passionate about bringing you the finest sustainable chocolate, with our fun Indian twist. We believe in transparency and sustainability, ensuring that every bar we produce not only tastes extraordinary but also makes a positive impact on our cacao farming communities.

Explore our range of artisan chocolates and experience the true essence of craft chocolate. Remember, when you choose craft chocolate, you're not just enjoying a delicious treat; you're part of a movement that values quality, community, and sustainability.

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Why is craft chocolate more expensive?

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One of the top comments we get is “your chocolate is SOOOO expensive” and believe us: we know. But there is a true reason why craft chocolate differs so much from conventional chocolate in terms of price, and it’s not corporate greed. Here are the key reasons:

  • High-Quality Ingredients: Craft chocolate is made from the finest cacao beans, often rare or unique varieties, which are more expensive than bulk cacao used in regular chocolate.
  • Ethical Sourcing: Craft chocolate makers engage in direct trade, paying higher prices for cacao. This ensures fair compensation for farmers and supports sustainable farming, but it also increases costs.
  • Artisanal Production Methods: The making of craft chocolate is labor-intensive and involves meticulous, often handmade processes. This artisanal approach, prioritizing quality over mass production, results in higher production costs.
  • Small Batch Manufacturing: Craft chocolates are typically produced in small batches, which means less economy of scale. This limited scale of production increases the cost per unit.
  • Unique Flavors and Experiences: The distinct and complex flavor profiles in craft chocolate come from expert processing and careful bean selection. The expertise required for creating these flavors contributes to a higher price point.
  • Quality Control and Supply Chain Transparency: Craft chocolate makers invest in extensive quality control and maintain transparency throughout the supply chain, from farm to finished product, adding to the costs.
  • Premium Packaging: The packaging of craft chocolate, designed to reflect its premium nature and protect its quality, often involves higher costs.

In essence, when you purchase craft chocolate, you're investing in a product that represents quality, ethical practices, and a unique sensory experience. While more expensive, it offers a richer, more responsible choice for discerning chocolate lovers.

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Are our Indian flavored craft chocolates Vegan or Gluten-Free?

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At Madhu Chocolate, we understand the importance of catering to diverse dietary needs and preferences. When it comes to our Indian inspired craft chocolates, we are delighted to offer options that are both vegan and gluten-free.

Vegan Chocolate Options: Our vegan chocolate lovers can indulge without worry. We have a large range of dairy-free chocolates that do not contain any animal products. In fact, most of our products are vegan friendly. These chocolates are made using high-quality plant-based ingredients, ensuring that you can enjoy the rich, authentic flavors of India in a vegan-friendly way.

Gluten-Free Choices: For those who are gluten-sensitive or living with celiac disease, we offer a huge selection of gluten-free craft chocolates. With the exception of some seasonal items, everything we make here at Madhu Chocolate is naturally gluten free. While we do have gluten in the facility from time to time in the form of employee snacks and lunches, we take great steps to ensure that our chocolate-making process avoids cross-contamination with gluten-containing ingredients.

It's important to us that our chocolates are inclusive and accessible to all. We take great care in sourcing our ingredients and crafting our chocolates to meet these dietary needs. Whether you're vegan, gluten-free, or simply a lover of fine, artisan chocolate with a unique Indian twist, we have something special for you.

Please check our product labels for specific dietary information, and feel free to reach out to us with any specific questions or dietary concerns. Enjoy the delectable journey through our Indian flavored craft chocolates, knowing we've got your dietary needs covered.

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When does my order ship?

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Thank you for asking! We ship Mondays to Wednesdays every week via Fedex Express or USPS Priority Mail shipments. Any orders received after Tuesday leaves the following week

Will my chocolate melt in transit?

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While we do our best to ensure that all items are received in perfect condition by adding ice packs during warmer months (85F or more), it is not something we can guarantee due to many circumstances beyond our control. Please note that if the product is shipped in warm weather and you are not there to receive the package and it sits on your doorstep in the direct heat, then we are not responsible for replacing it. Once we send you the tracking information, it is your responsibility to be sure someone is there to receive the package. We are not responsible for any delays from the shipper after they have received the products to be delivered. 

If you would like to hold off on shipping your items during warmer months we would be happy to accommodate a later shipping date.

My order is missing an item/I received the wrong item, help!

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Sorry to hear that! We’re only human, mistakes happen, but we’ll make it right. Shoot us an email at hello@madhuchocolate.com, and we can resend missing items to you at no further cost, or refund you for them.

Can I change the shipping address once my order ships?

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We can change shipping address with no extra charge before your order ships. Please email at hello@madhuchocolate.com with your request. Once your order is dropped off at the Fedex location then customer can ask Fedex to hold the shipment at the nearest Fedex location for free or Madhu chocolate can call Fedex to reroute the package, which incurs $20 surcharge per reroute to the customer.

Any incorrect shipping addresses which gets returned back to Madhu Chocolate will incur $25 surcharge to ship it back to the customer. This covers the charges we receive when the products are returned plus the cost to ship it the second time to the correct address.

How much does shipping costs?

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Domestic US Standard Shipping is $8.99 for all orders! We ship via 2-day Fedex Express or USPS Priority Mail during all the time of the year.

International Shipping to select Canada costs around $29.99. We ship via 2-day Fedex Economy during all the time of the year.

How long does shipping take?

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The shipping times listed are the time it takes an order to be delivered from the day it is shipped, not from the day it is ordered. Once it ships it takes 2-3 days to arrive at the shipping address.

International shipping is usually sent via Fedex, and can take 2-3 days to arrive. 

This order is a gift, can you leave out price info?

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We don't include invoices in our orders so you're all good!

Can I add a gift note?

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During checkout you can add a gift note to any order. Please keep the note content to 100 characters or less. You can also email to orders@madhuchocolate.com if you missed adding gift note while checking out.

Can I modify my order?

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Yes, just shoot us an email at hello@madhuchocolate.com and as long as the shipping label for the order has not been printed we can update the order :)

Can I cancel my order?

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As long as the shipping label for the order hasn't been printed, you can cancel an order.

Once the shipping label has already been printed, we cannot cancel an order.

My package was marked as delivered, but never showed up. What do I do?

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Usually, your package will show up within a few days to a week. Sometimes shipping carriers will mark packages as delivered a day or so before they actually are in order to meet quotas, so consider it a delivery window and keep an eye out for the delivery! Once the package has left our warehouse, the carrier is responsible for your package and delivery.

If it has not shown up after one business day of being marked delivered or your order is lost, please shoot us an email hello@madhuchocolate.com and we will work with you on this order! If your order is lost because you entered the wrong shipping address, however, you are responsible for covering the shipping costs of having it resent along with the costs of the products.

Chocolate Care

How should I store chocolate bars?

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Please do not store chocolate bars in the refrigerator. Store it in a cool, dry place with no direct sunlight on it like your pantry.

How should I store other chocolate products?

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Chocolate products like Pistachio Chocolate Spread, Hot Cocoa mixes should be kept in dry, cool place away from any direct sunlight.

Chocolate products, like bonbons, are best enjoyed at room temperature. They should be stored in a dry, cool place away from direct sunlight. Please consume them within 6 weeks of receiving them.

Are your products gluten free?

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All our products are gluten-free.

I see white marks on the chocolate. Is that mold?

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Thank you for asking! Chocolate does not like water at all so there is no chance of any mold growing on chocolate. The white streaks/marks which you see on the chocolate is the sign of chocolate melting and resolidyfing back to its form and pushing cocoa butter to the surface. That cocoa butter gives it those uneven beautiful white marks. That chocolate product is totally safe to consume.

Check out this article from BonAppetit Magazine: https://www.bonappetit.com/story/what-is-chocolate-bloom

Do you have vegan/dairy-free products?

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Yes, we do! Most of our products are vegan/dairy-Free. Use the filter in the shop to get the list of all our vegan/dairy-free products

My chocolate spread is a little grainy.

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Because we don't add any oils to our Chocolate spread, crystals can sometimes form. All you need to do is pop that jar in the microwave for 20 seconds, give the jar a stir and let them melt. You may need to repeat that process one or two more times until its totally smooth.

Where else can I find your products?

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Click this link and enter your zipcode to find where in your area our products are sold.

Wholesale Partnerships

Do you sell wholesale?

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We do sell our products wholesale. Check the next question and fill the form out and we will get back to you soon.

How can I be a wholesaler?

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Please contact us via this form with your interest and we will reach out to you ASAP!

Returns & Exchanges

Return Policy

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Returns will only be accepted in the event of damage upon delivery. In that case you will have up to 2 days from the date of receipt to email us a photo and explanation of the damage, at which time we will decide whether the damage warrants a replacement of the product(s). This does not include damage from packages being left unattended in warm weather. We cannot offer returns for errors in order placement or product dislike.

Exchange Policy

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As we deal with food item/s, unfortunately we cannot exchange it. If you are dissatisfied with your selected flavors, we encourage you to contact us at elliottc@madhuchocolate.com to help you select the best flavors for your taste.