Shipping Policy

While we do our best to ensure that all items are received in perfect condition by adding ice packs during warmer months, it is not something we can guarantee due to many circumstances beyond our control. Please note that if the product is shipped in warm weather and you are not there to receive the package and it sits on your doorstep in the direct heat, then we are not responsible for replacing it. Once we send you the tracking information, it is your responsibility to be sure someone is there to receive the package. We are not responsible for any delays from the shipper after they have received the products to be delivered. 

If you would like to hold off on shipping your items during warmer months we would be happy to accommodate a later shipping date.

Corrections/modifications to the shipping address once the shipment is received by FedEx: Customer can ask Fedex to hold the shipment at the nearest Fedex location for free or Madhu chocolate can call Fedex to reroute the package, which incurs $17 surcharge per reroute to the customer. Any incorrect shipping addresses which gets returned back to Madhu Chocolate will incur $25 surcharge to ship it back to the customer. This covers the charges we receive when the products are returned plus the cost to ship it the second time.